Summary
Location: Office in Berlin (50%), also open to London, Paris and Munich
A new & outstanding opportunity to join an established, 1,000+ person, International, US headquartered, eCommerce SaaS company.
The company offers World class, B2B2C SaaS solutions to some SME and Leading Brands across the Globe
The company has plans to create a new European Client Support Leader who will take control of an existing team and scale it.
Role:
- Lead the company’s EMEA & APAC Client Support and on-boarding functions
- Responsible also for a near shore outsourced Client Support function
- Initially 2 weeks a month to be spent in the Berlin office – relocation possible
- Individuals will either be based in Berlin, London, Paris or Munich
- Lead, support and grow the existing European team of 20 and grow to circa 100 over the next few years
- Manage the Support Teams that are responsible for Enterprise and MidMarket customers
Skills Required:
- Able to spend 2 weeks per month in Berlin
- Super bright and ambitious with strong intellectual horsepower
- Has carried out a similar high-growth Senior Client Support Leadership role
- Would have worked for well-known SaaS or Internet companies
- Strong Customer Support / Helpdesk background
- Possesses Customer implementation experience
- Entrepreneurial and able to work in past-paced environments
- Reports into SVP based in USA
- Strong academic background