Executive Recruiters For Customer Experience (CX)

Finding the right talent is crucial for any Customer Experience (CX) SaaS leader aiming for success. This makes the choice of a proficient CX recruiter or Executive Search firm a key step for your current Retained Search needs.

For over twenty years, CX SaaS companies looking to build top-notch teams have relied on Intrinsic Executive Search as their go-to Retained Recruitment and head-hunting partner across the UK, EMEA, and North America. They help identify, engage, and recruit vital SaaS talent.

The experienced directors at Intrinsic Executive Search have been deeply involved in the CX sector since the 1990s, working alongside some of the early innovators in this field. This long-standing engagement enables them to consistently support numerous CX SaaS firms with their critical hiring projects. SaaS leaders can be confident that they are partnering with a firm that has a deep understanding and genuine passion for their field.

In today’s digital landscape, SaaS has integrated into every aspect of our professional and personal lives. To stand out, a strong focus on delivering outstanding customer outcomes is essential. Embedding this customer-first mindset within the corporate culture is crucial. SaaS firms that are committed to helping their customers create remarkable customer journeys are well-positioned to succeed.

Intrinsic Executive Search is here to support Customer Success SaaS leaders in hiring proven executives for critical senior-level commercial roles, while also providing SaaS leaders with the latest thought leadership and insights.

As the SaaS sector continues to grow, the global demand for talent is rising at a similar pace, further accelerated by digital transformation.

Intrinsic acts as your long-term value partner, connecting you with talented and trusted executives, with whom we’ve built relationships over many years, and who are open to discussing your CX SaaS opportunities.

CX Leadership Boost in EMEA through Targeted Talent Mapping

The Challenge

Over a period of five years, Genesys were seeking to make key senior commercial hires in the Europe and were in need of a trusted Executive Search partner that they could rely on to deliver quickly and accurately.

The Solution

Over five years, Intrinsic mapped the entire talent pool within the Contact Centre and CX software market across the EMEA region, ensured that all relevant candidates in the candidate pool were proactively approached and presented with the specific opportunity at that time and travelled to various European locations for in-person interviews, occasionally co-interviewing with hiring managers.

The Outcome

Supported senior leadership in EMEA and the USA with multiple search assignments, leading to numerous completed hiring projects across the EMEA region for both Leadership and Individual Contribution roles.

See what our CX clients are saying about us

I’ve worked with Paul for a number of years, in the Customer Experience market where he is no doubt a domain expert with a very strong network. Paul is straight-talking and genuine. He’s able to filter candidates that genuinely fit the expectations and culture of the role well, saving precious time in the recruitment process. Put simply, Paul does what he says he’s going to do, when he says he’s going to do it – which is makes him dependable. One of only a few headhunters I would recommend.

James Thornborrow, MaritzCX / InMoment