Customer Success Manager – Germany / Europe

Posted by Ben Watkins
May 2023

  • Customer Success
  • International
  • Germany
  • High-growth
  • Start-up
  • e-Learning
  • EHS Compliance
  • Workforce Management
  • Talent Management

The Opportunity

An exciting opportunity to join a European-headquartered B2B SaaS company going through scale-up phase.

The company employs around 35 people, comprising of many different nationalities and a unique culture.   The team often work remotely, and are mainly scattered across Germany.  The company has been trading for under 5 years, has raised millions of euros from significant investors and already closed a number of prestigious B2B deals with leading brands across Europe.

The solution allows Logistics and Warehouse staff to be properly trained and on-boarded via the use of their SaaS platform.

We are open to German-speaking candidates who are based in Germany or Benelux.


The Role

  • Home-based role plus monthly office and clients visits 
  • Take responsibility for 5-10 Accounts in Germany other parts of Europe
  • On-board, retain, and ensure quality on-going communication with the Customers
  • Ensure the Customer adopts the solution and gains significant benefit from it
  • Ability to think on their own feet

The Person

  • B2B SaaS background
  • Fluency in German
  • Based in Germany (ideally West) and open to Benelux
  • 2+ years Customer Success experience. (Mid-senior level role)
  • e-learning, online training, Workforce Management, Warehousing, Logistics solutions experience beneficial
  • Ideally suited to start-up and scale-up roles
  • Salary level will depend on level of candidate

Ben Watkins

To find out more about this exceptional opportunity, get in touch