Hiring Director Customer Success EMEA- “SaaS Employee MarTech“
Location – UK / London (home-based / remote)
Package: Strong Six figure basic + stock.
Team size: 50 (including Managers)
> A unique opportunity to join and lead the scale-up of European region on behalf of a well-funded, high-growth, scale-up B2B SaaS firm. Experiencing huge growth – a unicorn!
> Join a well-funded, VC-backed, 1,000-person, Global SaaS firm with a major European customer list including a tremendous track-record in UK.
> The company has an outstanding track-record of helping SMB and MidMarket firms engage with their customers via the use of their technology.
> This SaaS firm has a powerful solution already adopted by many European enterprises and is now looking to scale massively.
> We are interested in speaking to UK-based CS Leaders who have experience of building CS teams across Europe during high-growth mode.
> If you have built and scaled up European teams of 10+ and served SMB/ MidMarket clients for well-known SaaS firms, then please contact us.
- Scale the CS function for the European region
- Join a high-growth, market-leading, exciting and stable SaaS firm
- Report into the VP CS (based in USA)
- Lead and grow a team of around 50 x CS execs (Support, CS, onboarding)
- Support the CS function with further coverage in mainland Europe
- Bring dynamic and top-class leadership to 5 x Management reports and broader team
- COVID-dependant work out of London 2+ days a week
- Bring strategic CS ideas to the leadership team
- Work closely with the VP EMEA to ensure a world class CS function in the region
- Hire a top class CS team
- Analyse Customer Churn, upgrade and other related data
- Offer insights into customer lifecycle to increase satisfaction and drive product adoption
- Has already worked for high-growth, emerging or scale-up B2B SaaS firms in a similar role
- B2B SaaS Customer Success background
- An outstanding Leader may have managed other CS related Managers
- Track record of CS in high-velocity customer environments
- Highly collaborative
- Appreciates how to scale SaaS firms and is passionate about Customer Success
- Exceptional gravitas, presentation and measured both professionally & personally
- Entrepreneurial mindset, agile