Hiring Director Customer Success EMEA- “SaaS Employee MarTech“

Location – UK / London (home-based / remote)

Package: Strong Six figure basic + stock.

Team size: 50 (including Managers)

 

 

 

> A unique opportunity to join and lead the scale-up of European region on behalf of a well-funded, high-growth, scale-up B2B SaaS firm.   Experiencing huge growth – a unicorn!

 

 

> Join a well-funded, VC-backed, 1,000-person, Global SaaS firm with a major European customer list including a tremendous track-record in UK.

 

 

> The company has an outstanding track-record of helping SMB and MidMarket firms engage with their customers via the use of their technology.  

 

 

> This SaaS firm has a powerful solution already adopted by many European enterprises and is now looking to scale massively.

 

> We are interested in speaking to UK-based CS Leaders who have experience of building CS teams across Europe during high-growth mode.

 

> If you have built and scaled up European teams of 10+ and served SMB/ MidMarket clients for well-known SaaS firms,  then please contact us.

 

Role:

• Scale the CS function for the European region
• Join a high-growth, market-leading, exciting and stable SaaS firm
• Report into the VP CS  (based in USA)
• Lead and grow a team of around 50 x CS execs (Support, CS, onboarding)
• Support the CS function with further coverage in mainland Europe
• Bring dynamic and top-class leadership to 5 x Management reports and broader team
• COVID-dependant work out of London 2+ days a week
• Bring strategic CS ideas to the leadership team
• Work closely with the VP EMEA to ensure a world class CS function in the region
• Hire a top class CS team
• Analyse Customer Churn, upgrade and other related data
• Offer insights into customer lifecycle to increase satisfaction and drive product adoption

 

Skills Required:

• Has already worked for high-growth, emerging or scale-up B2B SaaS firms in a similar role
• B2B SaaS Customer Success background
• An outstanding Leader may have managed other CS related Managers
• Track record of CS in high-velocity customer environments
• Highly collaborative
• Appreciates how to scale SaaS firms and is passionate about Customer Success
• Exceptional gravitas, presentation and measured both professionally & personally
• Entrepreneurial mindset, agile

 

Contact Ben Watkins of Intrinsic Search bew@intrinsicsearch.com

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