SaaS Recruitment – Top Trends in Europe

Overview – SaaS Recruitment

So what are some of the key trends in SaaS Recruitment? Understanding the latest SaaS Recruitment hiring trends can be difficult, so we here at Intrinsic Executive Search, we have highlighted the most notable ones to look out for:

1 – Diversity & Inclusion

Diversity and inclusion has become a C-level issue around the world. Many SaaS firms today aim to become or are global power-houses comprising of multiple cultures and offices across the globe. The digital organisation of today, which operates as a network of teams, thrives on open dialogue and inclusive working styles.  SaaS Recruiters are certainly adopting their SaaS Search criteria to be as inclusive as possible.


Leading SaaS organizations now see diversity and inclusion as an important strategy connected into every aspect of the talent life cycle to enhance employee engagement, improve brand, and drive performance.


Companies such as Facebook, Salesforce and others are publicly highlighting gender equality—and are setting a strong example. Companies with inclusive talent practices in hiring, promotion, development, leadership, and team management can generate up to 30% higher revenue per employee and greater profitability than their competitors.


2 – Video Interviewing

Over the last 12 months we have experienced a huge increase in the use of the video interview by our clients when wishing to engage with senior commercial candidates. Video interviewing has become the norm for many SaaS Recruitment Agencies and will only become more prevalent in 2018, particularly with hiring managers wishing to hire outside of their regions.

For those who have not taken part in a video interview to date, we would strongly recommend practising with the Headhunter first to ensure you come across well, thus increasing your chances of success.

3 – Candidate Experience during the Hiring Process has become a differentiator 


2018 has and will see an increased focus on candidate experience throughout the hiring process. Potential candidates now have more channels (Glassdoor, LinkedIn, company websites, SaaS Recruitment Agencies) to discuss their experiences than ever before. These experiences are continually researched by potential hires (many candidates will check Glassdoor straight after reviewing a job) and can develop raving fans or potential trolls, each having an indirect effect on your hiring success.

Clear communication, transparency, expectation management and robust. on-boarding will help provide a good experience to potential hires.


4 – The Rise of the “Customer Success” Function

One of the main SaaS Recruiting trends we have experienced as Headhunters over the last 12 months, has been the increased demand from employers (our clients) to help them source top quality “Customer Success Executives and Leaders”. Demand has been so great that often over 50% of the active roles we have, are Customer Success related.


During the summer months of 2018, there were an incredible 1,114 Customer Success related jobs posted on linkedin and 3,320 in the San Francisco Bay Area alone!  


Due to the massive trend in the market away from traditional the Software Perpetual Model approach towards SAAS, this should be no real surprise. The SAAS model brings a whole set of different challenges for vendors such as customer churn and we believe this trend will continue on-going throughout 2018 that we are happy to discuss with our clients.


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About Intrinsic Executive Search


Intrinsic Executive Search Ltd is a leading European and US Headhunting firm helping high growth Enterprise Software, SAAS & eCommerce firms with their key senior European hiring SaaS Recruiting strategies. 


Our Executive Search focus coversthe identification, attraction and headhunting of C- Level, VP, Country Managers, Director, Senior Sales, Pre-sales, Channel & Marketing.


The company has offices in the UK, Germany and USA.


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